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Whether the damage to the unit was caused by the custome through improper use.Whether units are under warranty or warranty is exceeded.Initial screening where StarVedia will determine： If the support specialist determines that the product is functional, it will be shipped back to the purchaser with a document indicating the outcome.Ģ. Products will be reset to factory default and tested to determine if the product is defective. When RMA units are received at StarVedia, following procedures will take place:ġ.

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A description of the defect of each unit (minimum requirements are failure mode and serial number of each unit).Once units are shipped, an email stating the RMA number should be sent to providing： NOTICE：The purchaser shall bear the shipping costs for returning defective units. The markings "RMA Number" and "To the attention of the RMA Coordinator" should be clearly marked on the outside portion of the package when shipping the RMA units to StarVedia.ĥF.-6, No.38, Taiyuan St., Jhubei City, Hsinchu County 302, Taiwan (R.O.C.) The products should be individually packed in "bubble bag" wrapping or equivalent to ensure units are not damaged during shipment. A sheet describing the contents(cable, power adapter, etc.) of each individual unit is attached in each unit. It is not necessary that the original packaging and other content (cable, power adapter, etc.) be included unless the packaging and/or other contents are defective as well. The units will be sent back as product units only. This number is to be referenced in all communication relating to the RMA shipment it is associated with. StarVedia will issue an RMA number to purchaser within 3 working days of receipt of request. Quantity of units (minimum of 10 units).The request should contain the following information: When the purchaser has accumulated 10 defective units, purchaser will contact StarVedia at the following email address to request for an RMA number. It is the responsibility of the purchaser to perform initial screening of the product unit and/or accessories to ensure there are no false "Faults" and that the unit has not exceeded the warranty period or was not damaged by means of improper use before returning to StarVedia. Product RMA(Return Material Authorizaton) Procedureġ.

#Ip camera viewer 4 for mac download#

Download 27 Months limited hardware warranty.

StarVedia provides 27 months limited warranty for the hardware products.

We reserve the right to make changes to this privacy policy at any time. We may process information from your cameras so that we can send you alerts when something happens. This may include capturing and emailing to you portions of this data as part of a notification or analyzing the data to identify motion or other events. When you enable the recording or streaming features of your cameras, we may record and process video and/or audio recordings from the device, subject to your configuration and settings. When you use our service, we will collect video clips, photos, email address and your Dropbox account. We collect your personal information including information you give us. We will use best-in-class data security tools to keep your data safe.Ĭollection and Use of Personal Identifying Information: We will ask your permission before using your personal information, like accessing your album and sending push notification.Ģ. This privacy policy describes how we collect and use the information you provide for using services.ġ.